Frequently Asked Questions
SHIPPING & RETURNS
What are your shipping rates and options?
Shipping rates are calculated based on the product and amount ordered, the shipping destination, and the delivery option. To determine the cost of shipping add the products you want to your cart, select your country and delivery option. The cart will update to show the shipping rate for your order.
Domestic Delivery within Australia
Orders $100 and over: FREE
Orders from $35 to $100: $8.00
Orders up to $35: $4.00
Express Shipping: $25
International Postage
Orders $150 and over: FREE Shipping
International Economy: $15.00
International Express: $45.00
All prices are in Australian dollars (AUD).
We ship UNFRAMED prints overseas using mailing tube or carton box (it depends on the size of print you order). Framed prints are shipped within Australia only.
How long will it take to receive my order?
Any unframed prints are estimated to SHIP within 5 business days and framed orders are estimate to ship within 10 business days from the acceptance of the order by us. Once the order is shipped, you will receive an email notifying you.
Do you ship worldwide?
Yes, we ship worldwide to most countries*. Please contact us to find out if we ship to your designated country.
* Conditions: We ship UNFRAMED prints overseas using mailing tube or carton box (it depends on the size of print you order). Framed prints are shipped within Australia only.
How will you ship my order?
Our main shipping carrier is Australia Post, but also we can offer FedEx/DHL Post by your request. We will send a tracking number once the order has been shipped to you. If the order is less than AU$150, then no signature is required. If the order is over $150, then a signature will be required.
Please note that when the mailing tube with print arrives, take great care when opening it to ensure it is not damaged or allow your framing professional to open.
We will not accept any responsibility and will not offer refunds for damaged prints which were incorrectly taken out of the postal tube or box.
Can I have my order ASAP?
Yes, you can. Just let us know if you need an urgent delivery and we will do our best to organize it. Please contact us for an express shipping quote.Can I cancel my order?
Do you offer returns?
For returns policy please see our Terms and Conditions of Use and Purchase. Please note that NO REFUNDS will be given when you provide us with wrong dimensions for any of the goods purchased, for ANY custom FRAMED prints (unless damaged) and in relation to all sale items.
What is your return policy?
We accept returns within 30 days. You will find more details here on our Terms and Conditions of Use and Purchase in relation to returns. Please note, we DO NOT accept returns on FRAMED pieces or on SALE items.
If there are any issues with your order, please email us straight away and we will try to resolve any issues as we are committed to deliver excellent customer service.
What if my print was damaged in the delivery process?
If your print was damaged in transit, please contact us and we can provide a replacement. Please take a photo of the damage as soon as it possible and retain all original, damaged packaging materials.
What if my order was lost in transit?
If your order was lost in transit by one of our carriers, please contact us within 48 hours of non-delivery.
Creating & Printing
How is a limited edition print made?
A limited edition is a fixed number of prints at a specific size. For example, an edition of 100 means that only 100 prints at that size will be printed. Each print will be signed by us and numbered to show the unique number of that impression and the total edition size. Once the edition is sold out, it is closed and no more prints will be made available at that size. As an edition gets closer to selling out, the price of that edition gets higher. Our limited edition prints come with a certificate of authenticity which is signed and numbered by Irina and Igor.
What type of paper do you print on?
We are using paper of two paper giants Canson and Hahnemühle.
Their paper is considered by many as the finest printing paper in the world. It is 100% cotton based and has a variety of weight between 310 and 350 GSM. The exact type of paper depends on the idea and style of the image, so we select the best suited type for each print separately (Matte, Semi-Gloss or Gloss, Smooth or Textured, etc). More details about paper type is on each print description.
How to take care of Art Prints?
We recommend not to remove print from the covering/container it was shipped in until you are ready to frame it. Paper has a tendency to be fragile, it can wrinkle, tear, and bend, so it needs to be handled with care. For larger prints we recommend being extremely cautious when unrolling the print. Best is to get the larger prints to be unrolled by the framer. We also recommend mounting on foam board when framing images larger than A3 (29,7 x 42 cm / 11.7 x 16.5 in). Natural skin oils or other contaminants can easily transfer to the print. As a preventative measure, we suggest washing your hands before touching your print. If possible, wear clean, white cotton gloves that are lint free and designed for handling the art.
The colours of the print I got look slightly different as it was on my monitor?
Different monitors display the same colours slightly differently. What you see on your monitor is affected by your contrast and brightness settings, the age of your screen, the light in the room you’re working in. We cannot guarantee that your computer monitor's display of any colour will be accurate. We have made every effort to display as accurately as possible the colours and images on the Website.
Copyrights & Licenses
What is a certificate of authenticity?
A Certificate of Authenticity is a signed document proving the authenticity of the print and containing details about the artist signature, title, dimensions and edition number, if applicable. We include a certificate of authenticity with both limited and open editions. We recommend to keep the certificate on the back of the framed print in an envelope.
Can I use any images, prints, materials etc that appear on this Website for my website, business cards, ads, blog or any other application?
No. All images on this site are copyrighted by Irina Mitin and Igor Mitin. We will take immediate legal action against you on any unauthorized usage or copyright infringement.
Do you license images for commercial purposes?
We license images for commercial purposes sometimes. It depends on what kind of image you want to use. Please contact us here to discuss details.
Do you use photos of other photographers/illustrators in your prints?
Some of our collage prints are made using elements of photos and illustrations of other photographers and illustrators. All such photos and illustrations have either been purchased by us or are licensed to us and we have a legal right to use them in our collages (and sell our collages containing such photos and illustrations) by creating our own unique graphic compositions, each of which has its own elements.
Custom printing & framing
Can you make my own private prints?
We can design prints to suit your space and lifestyle. Our fees start at AU$10,000 and could vary depending on its size and the travel distance from Melbourne, Australia. Please contact us for a detailed estimate.
Can I order a custom sized print?
Yes, please contact us directly, providing your preferred image and its dimensions. We will be happy to help you with your custom sized print.
Can you frame my prints?
We are happy to offer affordable custom framing for orders within Australia. Please browse our choices of frames here. Framed orders are estimated to ship with 10 business days (2 weeks) from the order date.
What frame sizes and colours do you offer?
Please click here for the information about our framing services.